Health Partners
Northwestern has collaborated with several health partners to create a multifaceted healthcare offering. Eligibility to participate with the vendors depends on your enrollment in Northwestern health plans.
Get to Know The Health Partners
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Benefits Value Advisors
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Through your health plan you have access to Benefits Value Advisors (BVAs)*. BVAs partner with Personal Health Clinicians to help you get the most from your health plan benefits. They can help you get costs for providers and procedures, assist with referrals, schedule appointments, set up pre-authorizations and more.
To reach a Benefits Value Advisor, call the number on the back of your member ID card.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO |
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Personal Health Clinicians
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Your health plan includes the support of Personal Health Clinicians* with specialized training and clinical experience who are available to help you understand your benefits and navigate the health care system. These clinicians will help you:
- Keep up with doctors’ appointments and other care-related activities
- Review your doctor’s instructions
- Coordinate your care needs after an illness, procedure or surgery
Note, a Personal Health Clinician may reach out to you directly so if you get a call from BCBSIL, please answer it or call back later when convenient for you.
To reach a Personal Health Clinician, call the number on the back of your member ID card.
Read this informational flyer or watch this video to learn more about the program.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO |
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24/7 Nurseline
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24/7 access to nurses who can answer your health questions and try to help you decide whether you should go to the emergency room or urgent care center or make an appointment with your doctor. See the informational flyer.
Asthma
Back pain
Diabetes
Dizziness or severe headaches
High fever
A baby’s nonstop crying
Cuts or burns
Sore throat
And much more
Call toll- free 888-901-9357
Eligibility: Those enrolled in any Northwestern BCBSIL PPO |
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Learn to Live
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Find out where you may need support. Learn to Live is an online assessment helps pinpoint the right programs for you, such as:
- Stress, anxiety and worry
- Depression
- Insomnia
- Social anxiety
- Substance use
See the informational flyer and overview video for more information.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plans |
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Livongo®
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Livongo is a diabetes management program available through Express Scripts. Livongo provides a free smart touchscreen glucose meter and unlimited lancets and test strips - with no copays or out-of-pocket fees! Employees who are enrolled in a Northwestern-sponsored BCBS medical plan, as well as their covered dependents age 18 and older, are eligible to participate in the program.
Join today at join.livongo.com/northwestern/register or call (800) 945-4355.
Eligibility: Those enrolled in any Northwestern BCBSIL plan
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Omada®
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Omada is a digital lifestyle program that inspires healthy habits you can live with long term. It combines the science of behavior change with unwavering personal support, to help you make changes that actually stick if you’re at risk for conditions, such as Type 2 diabetes or heart disease. The program includes access to a health coach, a wireless scale, weekly online sessions and other participants who may help offer real-time support.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plan
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Wondr®
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Wondr is a 10-week, online program that teaches participants how to lose weight and improve their health without giving up their favorite foods. Wondr is based on Eatology™, the study of when, why and how we eat. It teaches common-sense skills to help you lose weight and keep it off in the real world, which not only leads to looking and feeling your best, but also reducing your risk for serious conditions like diabetes and heart disease.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plan
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Hinge Health
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Hinge Health is a coach-led digital program for those suffering with chronic back, knee or hip pain. Hinge Health provides exercise therapy using wearable motion sensors and a free tablet computer for guided exercise therapy. The program includes real-time movement feedback, cognitive behavioral therapy and personalized education materials. You can use it anytime, anywhere. You’ll also have access to a health coach who will motivate you and you help you reach your goals. You and your covered family members will go through a clinical screening to determine eligibility for the program.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plan
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Ovia HealthTM
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If you plan to add to your family, you have help to prepare. Apps from Ovia Health can guide you step-by-step through fertility, pregnancy and parenting. These include Ovia Fertility, Ovia Pregnancy Tracker and Ovia Parenting (download** one or all the apps in iTunesSM or the Google PlaySM store to get started). All programs include in-app support from a registered nurse. If you have a high-risk pregnancy, you’ll also get phone support from a BCBSIL maternity specialist.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plan
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Member Rewards Program
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With Member Rewards, you can shop for in-network medical care like CT scans, MRIs and more, compare costs and maybe even earn a cash reward. This program is part of your health plan benefits and administered by Sapphire Digital. It is quick and easy to use.
Step 1
Shop online by logging in to bcbsil.com to find a reward-eligible location for your procedure or service.
Step 2
Get the procedure or service at your chosen reward-eligible location.
Step 3
Receive a cash reward by check, which will be mailed directly to your home, after your claim is paid and the location is verified as reward-eligible
Here’s why Member Rewards is a great program. You can:
• Compare costs for procedures and services, which can vary by provider
• Estimate and save on your out-of-pocket costs
• Earn cash when you select a reward-eligible provide
Eligibility: Those enrolled in any Northwestern BCBSIL PPO plan
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| Tobacco Cessation Programs |
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BCBSIL's tobacco cessation programs consist of methods to help you learn to quit smoking, with one-on-one coaching and innovative lessons developed using the most current academic and medical research. See flyer for more information.
Standard telephonic coaching, and coaching via secured messaging, with unlimited access to a coach throughout a program year.
Digital Self-management Program: Consisting of weekly lessons, this online course guides you through the process of quitting tobacco permanently.
Sign up for the Tobacco Cessation Program in the Well onTarget Portal at wellontarget.com. Or call 877-806-9380.
Eligibility: Those enrolled in any Northwestern BCBSIL PPO and HMO plans
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* Member communications and information from Benefits Value Advisors are not meant to replace the advice of health care professionals. Members are encouraged to seek the advice of their doctors to discuss their health care needs. Decisions regarding course and place of treatment remain with the member and his or her health care providers. Cost estimates are just an estimate. In addition to your usual deductibles, copayments and/or coinsurance, the actual cost of the services may vary based on a number of factors including the date of service, the actual procedure performed and what services were billed by the provider and your particular benefit plan. Coverage is subject to the limitations, exclusions and terms of your plan.
* Talking with a Personal Health Clinician is not a substitute for medical advice. Care and treatment decisions are between you and your health care provider. If you are having a medical emergency, call 911.
** Message and data rates may apply. Terms and conditions and privacy policy are available at bcbsil.com/mobile/text-messaging.
Sapphire Digital is an independent company that administers the Member Rewards program for Blue Cross and Blue Shield of Illinois (BCBSIL). BCBSIL makes no endorsement, representation or warranty regarding Sapphire Digital’s administration of the Member Rewards program. Information received through the Member Rewards program is not meant to replace advice of a health care professional, and decisions regarding course and place of treatment remain with the member and his or her health care provider. Eligibility for rewards is subject to terms and conditions of the Member Rewards program.
Hinge Health is an independent company that has contracted directly with BCBSIL to provide a musculoskeletal management program that is covered under some of the health benefit plans. This material is meant for informational purposes only. BCBSIL makes no endorsement, representations or warranties regarding any products or services offered by Hinge Health, an independent company. Hinge Health is solely responsible for the products or services offered by them. If you have any questions regarding the services offered here, you should contact Hinge Health directly.
Wondr is an independent company that has contracted directly with BCBSIL to provide a weight loss and metabolic syndrome reduction program that is covered under some of the health benefit plans. This material is meant for informational purposes only. BCBSIL make no endorsement, representations or warranties regarding any products or services offered by Wondr, an independent company. Wondr is solely responsible for the products or services offered by them. If you have any questions regarding the services offered here, you should contact Wondr directly.
Omada is an independent company that has contracted directly with BCBSIL to provide an obesity-related chronic conditions (type 2 diabetes and heart disease) risk reduction program that is covered under some of the health benefit plans. This material is meant for informational purposes only. BCBSIL make no endorsement, representations or warranties regarding any products or services offered by Omada, an independent company. Omada is solely responsible for the products or services offered by them. If you have any questions regarding the services offered here, you should contact Omada directly.
Ovia Health is an independent company that provides maternity and family benefits solutions for Blue Cross and Blue Shield of Illinois.
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.