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Benefit Provider Contacts

To contact Human Resources call (847) 491-4700 or email askHR@northwestern.edu.

Contact information, web addresses, and group numbers for the different insurance providers.
Accredo
Web address https://www.accredo.com/
Customer service (800) 922-8279
Group number K9EA
Blue Cross Blue Shield Medical
Web address https://www.bcbsil.com
Customer service PPO: (888) 901-9357  HMO: (800) 327-8497
Group number PPO: 006161  HMO: H56670
BCBSIL PPO Dental
Web address https://www.bcbsil.com
Customer service (800) 573-9827
Group number 006174
BCBSIL/EyeMed PPO Vision
Web address https://eyemedvisioncare.com/bcbsilvis
Customer service (855) 362-5539
Group number F019106
BCBSIL/Dearborn National Term Life
Web address https://www.dearbornnational.com
Customer service (800) 348-4512
Group number F019106
Express Scripts
Web address https://www.express-scripts.com
Customer service (800) 601-9314
Identification number K9EA
EyeMed
Web address member.eyemedvisioncare.com/member/en
Customer service (866) 804-0982
Identification number 9795105 (active employees) / 9798836 (retirees)
Fidelity Investments
Online enrollment, check transactions and balances online https://nb.fidelity.com/public/nb/nu/home 
Fidelity representative (800) 343-0860
Fidelity retirement specialist (800) 248-4213
Not a Fidelity customer? (800) 343-0860
Guardian DHMO
Web address https://www.guardiananytime.com
Customer service (866) 494-4542
Group number 378954
The Hartford
Web address https://mybenefits.thehartford.com 
Customer service (888) 541-7283
Group number 402164, 402344
PayFlex/Inspira (FSA/HSA)
Web address https://www.payflex.com
Customer service (800) 284-4885
Northwestern employer ID 100398
PayFlex/Inspira (COBRA)
Web address www.payflex.com
Customer service (800) 359-3921
TIAA
Web address https://www.tiaa.org
Participant information center (800) 842-2776
Allocation & transfer service (800) 842-2252
TIAA retirement counselors (800) 842-2005
United Healthcare (Retiree Medicare Advantage)
Web address www.UHCRetiree.com
Customer service 844-481-8822